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Do you offer custom designs?
Yes, we offer custom designs! If you have a specific design in mind for apparel or merchandise, please contact us to discuss your ideas, and we’ll work with you to create something special.
How do I know what size to order?
Each product page includes a sizing guide to help you choose the right fit. Please refer to this guide before making a purchase. If you're still unsure, feel free to reach out to us for assistance.
What is your return and refund policy?
Since our items are made to order, we do not accept returns or exchanges. If there’s an issue with your order, such as a defect or misprint, please contact us within 7 days of receiving your item, and we’ll work to resolve the issue.
How long does shipping take?
Our products are made to order, which means production and shipping times can vary. Generally, orders are processed and shipped within 7-10 business days. Once shipped, you will receive a confirmation email with tracking information.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location.
How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can use this information to track your order’s progress.
What payment methods do you accept?
We accept all major credit cards and Shopify Payments. For more details on payment options, please visit our Payment Information page.
Can I change or cancel my order after it's placed?
If you need to make changes or cancel your order, please contact us as soon as possible. We process orders at 10 AM the following day, so any requests for changes or cancellations must be made before then.
How can I contact you?
You can reach us through our Contact Us page, or directly email us at maddiextaylorapparel@gmail.com. We aim to respond to all inquiries within 24-48 hours.